3sHealth Benefit Services Officer GO-00679798 https://3shealth.ca//careers/benefit-services-officer-5

Do you want to take the next step in your career? Or are you interested in trying something new? 3sHealth is looking for an amazing individual to join our Employee Benefits team as a Benefit Services Officer!

Our Benefit Services Officers are responsible for providing world class customer service and support to plan members and participating Employers by telephone, email, and live chat regarding the insurance and benefit programs 3sHealth provides. Our ideal candidate will have a background in customer service and will demonstrate excellent communication skills.

At 3sHealth, we value our culture of collaboration and innovation, and we have been named one of Saskatchewan’s Top Employers for the past six years. We offer comprehensive health and dental benefits, as well as generous paid time off.

Please take the opportunity in your cover letter to tell us about your customer service experience so we can see why you are the best candidate for this position. We look forward to hearing from you!

Employee Benefits Regina Saskatchewan Temporary Full Time June 17, 22 June 30, 22
Claims Adjudicator GO-00688062 https://3shealth.ca//careers/claims-adjudicator-3

The Employee Benefits team, in collaboration with health system partners, recently completed a 3-year strategic plan to re-design the disability claims management model. Providing collaborative support with beneficiaries on their path to health using an active case management approach.

Our Claims Services team is seeking a Claims Adjudicator who will be responsible for assessing and managing short and long-term disability claims to resolution. This includes determining if the plan member is eligible to receive benefit payments, developing a case management plan for each claim, and working with the plan member through a successful return to work. The Claims Adjudicators work in partnership with claimants, member organizations, unions, physicians and rehabilitation consultants. The Claims Adjudicator makes timely decisions based on medical information, vocational components, and plan policies, while effectively and proactively managing a caseload of ongoing claims.

The philosophy of our Employee Benefits department is “We Take Care of the Caregivers”. Our Claims Adjudicators work in partnership with a team of professionals to care for the caregivers in our province. This could be the career for you if you have a positive attitude, a commitment to quality service, and thrive in a fast-paced work environment.

Employee Benefits Regina Saskatchewan Permanent Full Time June 23, 22 July 11, 22
Claims Services Manager GO-00680541 https://3shealth.ca//careers/claims-services-manager-1

The Claims Services Manager, Employee Benefits, is responsible for the daily operations of the Claims Services team ensuring the delivery of disability claims management services to employee benefit plan members, health care employers, unions, and other stakeholders. The Employee Benefit Plan Trusts provide benefits to 44,000 active health care employees and their families, and 15,000 retirees on behalf of 75 health care employers across Saskatchewan.

Reporting to the Director, Claims Services, the Claims Services Manager upholds the Employee Benefits philosophy of “We Take Care of the Caregivers”. The Claims Services Manager is responsible for a team of people who provide world class service to our customers and partners every day.

The Claims Services Manager will develop disability case management best practice; ensure consistent application in the daily work of the team; and respond to complex inquiries. Following the implementation of a new disability case management system, including electronic file management, the Claims Services Manager will lead the team through process development and build efficiencies by leveraging our new technology. In addition, the Manager will undertake research projects, provide education and seminars, and compile and analyze reports to monitor trends and experience of the Plans.

Through setting and monitoring the service standards of the department, ensuring quality at every step of the way, the Manager works to remove barriers and ensure that customers receive efficient and timely communication throughout the disability claim process. In an environment committed to continuous improvement, the Manager will use Lean tools to increase communication, perform root cause analysis and improve the work we do for our customers.

As an experienced people leader, the Claims Services Manager provides ongoing direct supervision, coaching and mentoring to employees.

Employee Benefits Regina Saskatchewan Permanent Full Time June 23, 22 July 11, 22
Triage Specialist GO-00679809 https://3shealth.ca//careers/triage-specialist

3sHealth delivers shared services to over 100 health-care organizations in Saskatchewan. For over 40 years, we have been providing application support services for administrative information systems, such as payroll, staff scheduling and supply chain services.

3sHealth, along with its health-care partners, is replacing these information systems. The new Administrative Information Management System (AIMS) will be the provincially integrated solution that will enable health-care organizations to run their payroll, human resources, finance, and supply chain operations more effectively. 3sHealth will deliver application management services (AMS) for AIMS through a provincially coordinated approach. In partnership with stakeholders, the AMS department will manage AIMS's systems and processes.

Reporting to the Operations Process Lead, the Triage Specialist is responsible for dispatching support tickets to the appropriate area for resolution. The Triage Specialist facilitates the case/incident resolution process by ensuring tickets are sent to the appropriate teams. The Triage Specialist serves as a first point of contact for cases routed to AMS team from the Staff Service Inquiry Centre and business units of partner organizations. They respond to a high volume of customer cases routed via ServiceNow; analyze and assess the support issues or requests, and dispatch the ticket to appropriate Level 2 and Level 3 teams. The Triage Specialist plays an important role in ensuring complete and accurate documentation of customer support issues or requests, and evaluates impact and urgency when dispatching the tickets for resolution.

This is a permanent, full-time opportunity for an individual with a customer service background who is able to demonstrate the ability to prioritize, adaptability and excellent communication skills.

Application Management Services Regina Saskatchewan Permanent Full Time June 17, 22 June 28, 22