3sHealth is seeking a Benefit Services Officer to join our Employee Benefits team. In this role, you will provide world‑class customer service to plan members, health-care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement.

This is an excellent opportunity for a customer‑focused professional who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering accurate, compassionate service.

What You’ll Do

Customer Service and Communication

• Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence
• Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes
• Conduct expectation‑setting calls with members applying for disability benefits
• Prepare and send correspondence using established templates
• Document all interactions thoroughly and follow through to resolution

Benefits Administration and Claims Processing

• Process benefit applications and forms accurately and on time
• Review and record disability forms from members, employers, and physicians for adjudication
• Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers
• Prepare personalized retirement packages outlining benefit entitlements
• Review audit reports and update eligibility and member records to ensure data accuracy

Plan Knowledge and Operational Excellence

• Maintain a strong understanding of eligibility rules, enrolment, disability, retirement, and life insurance provisions across all Employee Benefit Plans
• Stay current on policy and plan changes
• Participate in system testing, process improvements, and service level tracking
• Uphold confidentiality, security, and workplace safety standards
• Contribute positively as part of a collaborative, cross‑functional team

What We Offer

At 3sHealth, we value our culture of collaboration and continuous improvement, and we are honored to have been named one of Saskatchewan’s Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to truth and reconciliation and diversity and inclusion initiatives.

3sHealth has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer a comprehensive benefits package not limited to:

• Four weeks’ vacation leave upon initial hire (accrued) and 12 scheduled days off (pro-rated);
• Enhanced dental and extended health plans;
• Group Life insurance coverage;
• Flexible spending plan (employees can choose between the health spending account and the lifestyle spending account);
• A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal, and financial services, amongst others; and
• Access to the Saskatchewan Health Employees’ Pension Plan (SHEPP).

3sHealth is seeking knowledgeable and motivated Claims Adjudicators to join our Employee Benefits team. In this role, you will be responsible for the adjudication and proactive case management of short-term (bridge) and long-term disability claims under the Disability Income Plans.

You will work closely with plan members, employers, health-care providers, and internal partners to support recovery, optimize treatment outcomes, and facilitate safe and timely return-to-work solutions. This position plays a key role in balancing compassionate client service with sound decision-making and effective cost management.

What You’ll Do

Claims Assessment and Eligibility

• Assess disability claims to determine initial and ongoing eligibility in accordance with Disability Income Plan provisions.
• Verify plan membership eligibility and ensure complete and accurate documentation is maintained.
• Review, interpret, and evaluate medical information to determine total disability status.
• Establish recovery expectations and develop strategies to support treatment and return to work.
• Set medical review requirements and coordinate referrals to medical consultants as needed.

Claims Management and Coordination

• Coordinate internal and external resources such as rehabilitation consultants, medical consultants, and independent medical examination providers.
• Guide plan members through applications for other benefit sources (e.g., CPP Disability, Workers’ Compensation, third-party liability).

Appeals and Decision Review

• Reassess claims and supporting medical information during appeals and peer review processes.

Collaboration, Communication, and Stakeholder Engagement

• Communicate clearly and professionally with plan members, employers, unions, physicians, and other stakeholders.
• Attend meetings and represent 3sHealth at litigation-related examinations for discovery, as required.
• Provide guidance on plan interpretation, policies, and legislation in line with federal and provincial requirements.

Policy, Process, and Continuous Improvement

• Contribute to the development and review of policies, procedures, forms, and educational materials.
• Participate in projects, system testing, service level tracking, and continuous improvement initiatives.
• Share best practices and industry knowledge gained through seminars and professional development.

What We Offer

At 3sHealth, we value our culture of collaboration and continuous improvement and we are honored to have been named one of Saskatchewan’s Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to truth and reconciliation and diversity and inclusion initiatives.

3sHealth has excellent opportunities for increasing levels of responsibility, personal growth and challenge. We offer a comprehensive benefits package not limited to:

• Four weeks’ vacation leave upon initial hire and 12 scheduled days off (pro-rated);
• Enhanced dental and extended health plans;
• Group Life insurance coverage;
• Flexible spending plan (employees can choose between a health spending account and a lifestyle spending account);
• A robust Employee and Family Assistance Program that includes counselling, legal and financial services, amongst others; and
• Access to the Saskatchewan Health Employees’ Pension Plan.