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3sHealth administers group life insurance, health, and dental plans for more than 44,000 health-care employees in Saskatchewan across 80 organizations. The 10 plans 3sHealth administers have more than $521 million in assets under management (as of December 31, 2017*).
As the administrator of these plans, 3sHealth helps health system employees access their benefits (over the phone, using the live chat feature on our website, via email, and in-person at our downtown Regina office). Workplace benefits help support the health and wellness of employees and their eligible family members. In 2017, 3sHealth paid approximately 1.5 million claims to plan members.
The organization’s benefits department also administers the Disability Income Plan, which provides income support to health-system employees who can no longer work due to illness or injury. 3sHealth paid 17,839 disability claims (as of December 31, 2017*).
In delivering these services, 3sHealth’s goal is simple: “care for the caregivers of Saskatchewan.”
Over the course of the year, 3sHealth extended benefit coverage to 18 months (up from 12) for individuals on leaves of absence. The benefits team also standardized letters to disability claimants and made the letters easier to read. The organization also modified payroll dates for disability income recipients who receive bridge benefits in order to reduce the likelihood of unintentional overpayments.
3sHealth cross-trained teams within the unit to better serve customers, and implemented a new process to identify, report, and address service defects. The team continued to focus on new opportunities to celebrate successes and enhance engagement.
For more information, please read our 2017-18 annual report.
*December 31, 2017 is the fiscal year-end of the benefit plans.