3sHealth prides itself on a strong culture of continuous improvement, patient-focused innovation, and teamwork amongst employees and with health system partners. An important part of creating change is closely tracking and then celebrating initiatives that are implemented successfully through this work. This is a thorough process in which the number of positive impacts to patients or health-care providers is calculated each year using available data. Initiatives are considered when they make a demonstrated improvement to quality so that care is more people-centred, accessible and timely, effective, efficient and sustainable, safe, equitable, and integrated. The number of impacts is determined through an evidence-based calculation of the number of people who experienced the improvement over a one-year period.

To keep the organization focused on our impacts on care, 3sHealth's Senior Leadership Team and Board of Directors set a target for positive impacts as part of the strategic planning process. For 2025-26, the goal for impacts to care for patients, residents, and clients was 600,000, and the target for care providers was 50,000. 

These targets were exceeded, with 754,672 impacts to patients, residents, and clients and 94,657 impacts to caregivers. You can learn more about the individual projects that contributed to these figures in this story.

Methodology

In order for an improvement to be counted in 3sHealth's positive impacts total, it needs to make a demonstrated improvement to quality of care in terms of safety, timeliness, effectiveness, efficiency, equity or reliability, or patient-centredness. 3sHealth then calculates the number of positive impacts on patients, clients, family members, or health-care providers over a one-year period using health system data. This data is then verified and audited as part of a review process.