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News & Publications

The 2021 claims freeze is over

Jan 20, 2021

Categories: Employee Benefits, News

The 2021 benefits claims freeze is over. Plan members can once again submit claims online to Canada Life and use their drug card for prescriptions.

The annual measure period is complete – Canada Life is now processing claims.

Every year, 3sHealth conducts an annual measure to determine which Saskatchewan health-care employees are and are not eligible for employee benefits. The annual measure process runs during the first three weeks of January. An employee must work a minimum of 780 hours in the preceding calendar year – in this case, 2020 – in order to qualify for benefits.

This year, 3sHealth measured 22,803 part-time and casual health-care employees. These employees either gained, lost, or maintained their benefit coverage based on the number of hours worked in 2020.

Getting back to standard processing times

Canada Life is now working to get the backlog of 2021 claims paid. Their goal is to get to their standard claims processing time by Feb. 15, 2021. Their standard processing time is five calendar days.

If you have any questions about your eligibility or the benefits available to you through the extended health-care or dental plans, please contact a 3sHealth Benefit Services Officer by telephone 1.866.278.2301 or by email

Get in touch: If you would like more information, please email with your request. Thank you for reading this article.