3sHealth has made benefits information easier to access and understand. 

Plan members can now find the benefits answers they need on this page organized by “Life Event.” 

You can now find benefits information in the following common life events plan members experience: 

• New Employee
• Family Changes
• Leave of Absence
• Retirement
• Death

Each Life Event page contains “Frequently Asked Questions” to help guide you through important life changes. 

You can find answers to questions such as: 

• “I was just hired in a permanent part-time position. What are my benefits?” in the “New Employee” section,
• “Are the children of my common-law spouse covered under my benefit plan?” in the “Family Changes” section, and
• “How do I start the retirement process? Who do I contact?” in the “Retirement” section. 

“Delivering on the Employee Benefit Plans Promise”

These improvements for plan members originated from consultations with stakeholders during 3sHealth Employee Benefits’ multi-year strategic project “Delivering on the Employee Benefit Plans Promise.”  

3sHealth gathered plan member, employer, and union input. A Patient Family Partner and a small sample of plan members also reviewed and provided feedback on the content to improve it.

“We are always looking to improve our plan member service,” said Director of Benefit Services and project leader Lorne Shiplack. “Hearing the plan member and stakeholder voice is crucial to the work that we do. We took the feedback we received and set up benefits information on our website in an accessible and intuitive way.”  

We want to hear from you!

Have you reviewed the new Life Event content? Do you have any feedback? We invite you to submit improvement ideas and suggestions for new questions for the Life Event content in the article feedback box below! 

If you have questions about your benefit plan, call 3sHealth at 1.866.278.2301 or email ebp@3sHealth.ca.