Employee Benefit Plans
Contact Employee Benefit Plans
We’re here to help plan members
3sHealth Employee Benefit Plans team members are available to answer employee and employer inquiries.
Be sure to have your five- or six-digit Benefit ID number, found on your Pay Direct Drug Card, handy so that we can serve you more efficiently.
Many ways to get in touch
You can live chat with a 3sHealth Benefit Services Officer on the 3sHealth website. Live Chat is supported Monday to Friday 9:00 a.m. to 4:30 p.m. After hours, your question will automatically be forwarded to ebp@3sHealth.ca.
For information, inquiries, or to make an appointment to speak with someone regarding disability income, group life, health, dental and flexible spending account plans:
Toll-free telephone: 1.866.278.2301
(Hours of operation: 8 a.m. to 4:30 p.m., Monday to Friday)
- Extension 1 - Disability Income Plan
- Extension 2 - Canada Life
- Extension 3 - SHEPP
- Extension 4 - General inquiries
Inquiries and requests for assistance for all benefit eligibility, claims and coverage, retirement, and life insurance can be made by email: ebp@3sHealth.ca.
The Employee Benefits area of the 3sHealth website is for general information only and does not take the place of financial or legal advice. The website information is not intended to supersede or replace the terms of the official insurance policies or plan texts and should not be used to determine your legal rights under any of the Employee Benefit Plans. If you have questions about your rights to benefits under any of the benefit plans, please consult a copy of the official plan document. In the event that any information on this website conflicts with the official insurance policies or plan texts, or any legislation governing the plans, the provisions of the official insurance policies, plan texts, and governing legislation will apply.
Protecting the privacy of plan members policy statement
3sHealth Employee Benefits' fundamental business principles respect and protect the privacy of plan members’ personal information. Reasonable and appropriate standards to protect plan member personal information are in place for information in both electronic and paper format.